Terms & Conditions

How To Pay

We accept American Express, Visa Debit, Visa and Mastercard.

Shipping Rates

Our Shipping rates depend on the overall weight of your order. Shipping within the UK starts at £3.50 for one small product (i.e a Cushion Cover).  Playhouses start at £7.95.  Orders placed online will have the shipping costs calculated based on the overall size/weight of the order and the delivery destination and this cost will be clearly shown at the checkout.  Orders can be shipped worldwide.  If you have any questions regarding delivery charges please call +44 (0)208 295 5413 or e-mail cs@wingreen.co.uk for a quotation. 

Returns

Please check all items immediately upon arrival. You can return unused items within 14 days for a full refund or an exchange. We cannot refund or exchange used or customer damaged items. With the exception of faulty goods, return shipping cannot be refunded and we will not give refunds until the goods have been received back. Returned items must  be in their original packaging. For damaged or faulty goods we will either refund you in full (cost of goods, shipping costs and return postage) or replace the item and refund your shipping costs. When returning goods we recommend using registered post as we cannot be responsible for goods that do not reach us.  For details of where to return items please call +44 (0)208 295 5413 or e-mail cs@wingreen.co.uk

Delivery

We aim to dispatch orders the following day. Please allow 3 to 5 working days for delivery.

Please note, if shipped outside of the EU, your order may be subject to import duties and taxes which are levied once your package reaches your country.  Win Green does not collect duties and taxes and cannot predict what your particular charges may be.  If you do incur these additional charges, they must be rendered in order for your package to clear customs.  For more information regarding your country's customs policies, please contact your local customs office.

Customer Service

If you have any queries about our products, how to order, or would just like to know a little bit more about Win Green, please contact us on +44 (0)208 295 5413 or e-mail us at cs@wingreen.co.uk

The Smallprint

All our products have been fully tested to comply with the European Safety Standards and carry the CE mark. Every care has been taken to ensure that the descriptions and specifications were correct at the time of going to print. All sizes are approximate. Whilst we make every effort to reproduce the colours of the products correctly, slight variations may occur during the manufacturing process. All our fabrics are hand-woven and our products are hand-made, so slight colour variations and small imperfections can happen. We see this as part of the handmade charm. Prices are correct at the time of printing. Whilst we make every effort to ensure that the information on our website and in our catalog is correct, Win Green cannot accept responsibility for any errors made. Win Green reserves the right to change any designs, fabrics, pricing and availability at any time.

Copyright & Design

All copyright and design rights in our designs, products and images, text and design of catalogues and website are and will remain the property of The Win Green Trading Company Ltd. Any infringement of these rights will be pursued vigorously.